War Thunder Supply

Rules, delivery & privacy

Independent gifting service

War Thunder Supply is an independent store. We are not Gaijin Entertainment and are not endorsed by Gaijin. War Thunder, related trademarks and product imagery belong to their respective owners.

How your gift arrives

Eligible products are sent as a gift from a War Thunder / Gaijin account to the numeric account ID you provide. After delivery, sign in directly through Gaijin's official website or game interface and follow Gaijin's instructions to accept and receive the gift. An order marked “Gift sent” means the gift has been sent; you may still need to accept it. We never need your Gaijin password, email password or one-time security codes.

Account and product eligibility

You must own or be authorized to use the recipient account. Check the numeric ID and product carefully. Account platform, region, currency, age, two-step authentication, existing ownership and Gaijin's current gifting restrictions can affect eligibility. Console accounts and some products may not support this delivery method. Contact support before paying if uncertain.

Read the official Gaijin gifting rules

Account levels and identity review

Level 1 identifies a registered store account. Level 2 requires at least one real, confirmed purchase worth US$20 or more. Level 3 requires staff approval of a government-issued photo ID, a selfie with the same ID and masked payment-card evidence. Orders worth US$200 or more require level 3. Dollar thresholds use the USD equivalent recorded for the order; checkout remains priced in EUR. Test orders, unpaid orders, refunds and cancelled purchases do not qualify for level 2.

For card evidence, upload only the front with every digit except the last four fully covered. Cover the expiry date and never upload the back, CVV, PIN or full card number. Keep the cardholder name visible. Identity documents must be submitted through the dedicated verification page, never in chat or Telegram. Uploading a document does not automatically approve an account. Support may request corrected evidence or decline an unverifiable submission.

Prices and payment

Review the product, discount, quantity and total before paying. Reference prices and availability can change. Our discounts are independent store offers and are not official Gaijin promotions. Card payments are processed through the connected payment provider when available. Cryptocurrency purchases require a support quote and agreed payment instructions; never send funds to an address supplied outside the authenticated support conversation without confirming it.

A browser return page, screenshot or transaction claim does not prove payment. Orders enter preparation only after server-side payment verification. Do not pay a second time when status is delayed; contact support with your order reference. Payment simulations are clearly labelled, charge nothing, do not grant account levels and never authorize a real gift.

Delivery and corrections

We aim to prepare eligible purchases within 10 minutes after confirmed payment. This is an estimate; verification, gift acceptance, account restrictions and provider availability can cause delays. Contact support if your order takes longer. If an ID is wrong, contact support immediately and do not accept an unintended gift. Creator campaign gifts are normally sent within 24 hours after the required checks and are subject to each code's eligibility and claim limit.

Cancellations, refunds and misuse

If a gift cannot be fulfilled, contact support to arrange cancellation or an eligible refund to the original payment method. Digital gifts already accepted may not be reversible. Applicable consumer rights are not excluded. Duplicate reward accounts, payment fraud, false identity documents, abusive activity or attempts to bypass limits may lead to a review or account restriction. A restriction does not remove any refund or consumer rights that apply.

Your information and security

We collect account email, legal name, contact number, billing address, recipient ID, orders, support messages and necessary security records. Address information must be accurate; automated address verification is not currently required. Passwords are hashed. Identity and uploaded support images are encrypted in storage and accessible only to the customer where appropriate and authorized staff. Payment details are handled by payment providers; we do not request full card numbers or security codes.

Google sign-in uses the account identifier, verified email and basic profile information returned by Google to create or access your store account. We do not request access to Gmail messages or Drive files. Necessary cookies maintain sessions and prevent abuse. Cloudflare processes security-check information to help protect forms. Customer support messages and support images may be relayed to authorized operators through Telegram; identity documents remain in the secure administration panel.

Contact support to request access, correction or deletion of your information. We retain records only as needed for service, disputes, fraud prevention and applicable obligations. Do not send secrets or unnecessary personal information through support. No system can guarantee prevention of every attack; suspicious account or payment activity should be reported promptly.

Contact

Open your support conversation for order assistance, identity-review questions or cryptocurrency payment requests.